Subscription & Connection Help

No email address is required. Create an account with a username and password. Keep your credentials somewhere safe after creating your account; a password manager is a good option, and you should not reuse passwords from other sites. If you can’t sign in, check your keyboard input, capitalization, and any extra spaces copied with the password. Don’t keep submitting passwords you’re unsure about. If you can no longer recover your credentials, use the available help option in the dashboard and provide order details that can verify account ownership. Account recovery depends on verification. Never post your full password in a public discussion.

Sign in to the user dashboard and find the subscription link in your account overview. Then follow the import instructions for your client. If you’ve already imported the subscription, locate its profile in the client and refresh it. Once the update is complete, check the server list. Updating a subscription and updating the client installer are different: the first refreshes configuration and servers; the second replaces the software. If the update fails, first check that the dashboard is accessible and your plan is active. Then make sure the existing subscription still belongs to your account, and avoid importing multiple profiles with the same name.

There’s no device limit, so switching computers or adding a device alone doesn’t mean you need a new plan. JiaVPN supports Windows / macOS / iOS / Android / Linux. On the new device, open the user dashboard to get the right client, then import your account’s subscription. Check connection mode, routing rules, and system permissions on each device. A working connection on one device doesn’t mean another is configured. No device limit doesn’t mean unlimited data, so keep an eye on your account’s remaining allowance across devices.

Your subscription link is an account access credential. Don’t share it in public groups or forums, or include it in screenshots. If you need help troubleshooting, describe your device platform, the error shown by the client, and what you were doing. In screenshots, hide the full link and any identifying parameters. If you think the link has been exposed, check the user dashboard for a reset option or ask support through a ticket. After changing your credentials, get the subscription again on your own devices and update it. Deleting a chat doesn’t invalidate links that may already have been copied.

The user dashboard provides access to both the client and subscription. Marketing pages don’t offer direct installer downloads or actual subscription URLs. In the dashboard, select your device platform and follow the instructions to get the client and import the subscription. Don’t apply setup instructions for another platform. The dashboard handles delivery requirements for the iOS client; use the link shown after signing in. After importing, grant the network permissions your system requires, choose a server, and test the target app. Seeing a profile name doesn’t mean the connection is active.

First, separate connection issues from problems accessing the target site. Make sure the client has the expected profile selected and that the system proxy or relevant traffic-routing mode is enabled. Then try another site that uses international routes as a comparison. If only the store dashboard fails, check your browser proxy settings, routing rules, and any sign-in message from the dashboard. Keep the account and browser setup unchanged, and switch only the server to test again. Don’t clear all browser data, change routing rules, and switch regions at the same time. Even if access returns, you won’t know what fixed it, and you may trigger additional account verification.

Browsers and apps may use different network paths. First, check whether the client has per-app proxy settings, an app exclusion list, or rules that proxy only specific domains. Then make sure system permissions are still enabled. Some apps don’t use the system proxy and may require another traffic-routing mode provided by the client; check the client’s documentation. After changing settings, fully close and reopen the app, then repeat the same test. A working browser doesn’t mean every app is routed through the client. Don’t leave system security settings disabled just to troubleshoot.

First, work out whether the link failed to load or the client couldn’t recognize its format. For a loading failure, check your network, account status, and whether the link is complete. When copying it, don’t omit parameters or include extra spaces. For a format error, make sure you’re using the import option provided in the dashboard for your client, rather than editing the subscription yourself. You can get the link again from the dashboard and refresh the existing subscription. If it still fails, note the exact error, platform, and client name, and submit a support ticket. Hide subscription credentials in screenshots. Don’t repeatedly delete profiles that still work; keep the original settings for comparison.

Usually, try restoring the connection before importing the subscription again. After waking the device or switching networks, check that the network itself works, then check the client’s connection status. Disconnect and reconnect if needed. On Android, also check battery optimization, background activity limits, and system network permissions. On desktop devices, check whether the system proxy was restored after sleep. If the issue occurs only on a particular network, keep the same profile for comparison. Reimport only if the subscription can’t be refreshed or the profile is damaged, so you don’t mistake a network-switching issue for an account problem.

Include your device platform, client name, network environment, selected server region, and the step where the problem starts. List the checks you’ve already tried, such as whether switching networks helped, other sites load, or the subscription updates. If there’s an error message, include its exact wording rather than just saying you can’t connect. You can attach screenshots with sensitive details hidden, but don’t share passwords, full subscription links, or store login credentials. Connection logs are for diagnosing client issues; check them for anything you wouldn’t want to share before submitting.

Pause bandwidth-heavy tasks such as downloads and cloud sync, and check whether your local network is also slow. Then try another available server in the same region. This keeps the target service’s region unchanged and helps you see whether the current route is congested. If all servers in that region perform poorly, try another region permitted for your use. Change one setting at a time and repeat the same real-world task, such as loading a dashboard list or uploading a file. Don’t rely only on the connection icon or a single speed test; peak-hour performance is also affected by your local carrier, the destination site, and the network route.

These terms describe different route configurations; the name alone doesn’t tell you how a route will perform on your device. Check the region and route type in the dashboard, then compare options using the tasks you actually do, such as signing in to a dashboard, uploading files, or keeping a session active. Available IEPL, relay, and direct routes depend on the current list; don’t assume every type is available in every region. For store operations, prioritize a region that meets your work requirements and a route that stays available. If something goes wrong, switch methodically rather than frequently changing your connection setup to chase a particular label.

JiaVPN covers 100+ countries and offers 240+ routes. Check the user dashboard and updated subscription list for available regions, cities, route names, and types. Coverage doesn’t mean every city has its own endpoint. If a region is missing, first make sure the client subscription is up to date, then check whether search filters or groups are hiding results. If your work requires a specific exit region, verify it in the current list before use and ask support through a ticket if needed. Don’t assume a city, fixed exit, or specific website is available based on examples on this page.

Check whether your account region, the service’s content rules, and your current exit region match. Then make sure the app’s traffic is actually going through the selected route. Keep the app and account unchanged, switch to a region that meets the service’s requirements, and reopen the app to test again. Browser cache, account subscription status, and the service’s rules may also affect the result. A working route doesn’t guarantee access to every piece of content or change your eligibility for a third-party service. The same applies to store dashboards: follow the platform’s rules, read any risk-control message carefully, and don’t keep trying different regions.

JiaVPN’s service commitment is to keep no logs. When troubleshooting a connection, you don’t need to upload your full browsing history or store business records. Start with the client’s error message, server region, and steps that reproduce the issue. Local diagnostic information shown by the client is different from server-side policy; hide sensitive details before sharing diagnostic screenshots. See the Privacy Policy for details about information handling. A no-logs commitment doesn’t change a target site’s account rules or guarantee how third-party platforms will behave.

Monthly plans are ¥9.9/month for 60GB, ¥18/month for 250GB, and ¥28/month for 500GB. Data resets monthly on your activation date. Choose a plan based on your day-to-day dashboard tasks, file transfers, and usage across other devices—not just the number of devices. Check your account’s activation status, remaining data, and reset schedule in the dashboard; resets don’t happen automatically at the start of each calendar month. If you regularly transfer large files, check your usage before changing plans. Data-pack billing works differently, so don’t apply monthly plan reset rules to data packs.

Data packs cost ¥158/300GB, ¥358/1000GB, and ¥658/3000GB. They remain valid until used and never expire. Monthly plans reset data each month on the activation date, making them suitable for ongoing use. Compare both your usage frequency and the data rules, not just the listed price. A data pack doesn’t automatically renew with a monthly allowance. If you already have a plan and want a different billing option, check your current status and the dashboard instructions first. Follow the actual order details for how the options are handled; don’t assume they’ll combine automatically or that one will be used first.

The price difference for a mid-cycle upgrade is converted into remaining days. Before proceeding, check your current plan, remaining status, and new order details in the user dashboard. Don’t assume the price difference translates into extra data or a full billing period. Before renewing, confirm the plan tier and billing option to avoid choosing a data pack when you meant to choose a monthly plan, or vice versa. If the order details don’t match your expectations, keep the order information and confirm through a support ticket rather than creating the same order repeatedly. Afterward, check your plan status in the account overview. Refresh the client subscription only if the dashboard instructs you to.

Alipay / WeChat Pay / USDT are supported. Before paying, check the plan and amount in your order, and use the payment details shown in the dashboard. Don’t use payment links forwarded by someone else. If your status hasn’t updated after payment, return to the original order to check its status and keep the order details and payment receipt. Don’t pay again right away. If the issue persists, submit a support ticket with the order status, payment method, and steps you took. Hide unrelated personal information in screenshots. Compare the payment provider’s page with the order in your dashboard; leaving the payment page doesn’t confirm that your plan has been activated.

JiaVPN offers a 30-day refund policy. Sign in to the user dashboard and submit a refund request through a support ticket. Include the relevant order and explain what you’re requesting, and keep the original order details for verification. Check the Refund Policy and Terms of Service for eligibility and full conditions. A general troubleshooting question doesn’t count as a refund request. After submitting, add any requested information to the same ticket instead of creating duplicate requests. No unconfirmed payout time or additional refund method is promised on this page; follow the ticket response and the payment provider’s actual status for updates and next steps.