Terms of Service

Service Scope

JiaVPN offers route subscriptions for use cases such as cross-border access, store administration, and connections to international websites. The service covers 100+ countries / 240+ routes and supports Windows / macOS / iOS / Android / Linux. Available routes, subscription details, and client access points are shown in the user panel.

The service provides network connectivity. It does not provide accounts, content licenses, or memberships for destination websites. Third-party platforms set their own regional rules, content availability, and terms of use, which users must follow separately. A JiaVPN subscription does not grant permission to use third-party services.

Account and Subscription Rules

No email address is required; you can create an account with a username and password. Keep your login details and subscription link secure. Do not publish, resell, rent, or share your account or subscription with others. Subscription links act as access credentials and should not be submitted to public pages or untrusted tools.

There is no limit on the number of devices connected at the same time. This applies to devices managed and used by the account holder and does not authorize distributing routes to others. If credentials are exposed or used abnormally, change your password promptly, check your subscription status in the user panel, and submit a support ticket.

Monthly subscription data resets each month on the activation date. When you upgrade mid-cycle, the price difference is prorated for the remaining days. Data packages remain available until used and never expire. Check the data allowance and billing method before choosing a plan; see the plans page for pricing. Do not exploit system errors to claim benefits repeatedly, alter orders, or interfere with billing.

Responsible Use

Users must follow the laws and regulations where they are located and in any regions involved in their use of the service. The service must not be used for unlawful purposes. Prohibited activities include network attacks, fraud, malware distribution, unauthorized data collection, and violations of others' privacy or intellectual property rights.

Do not scan, attack, or damage the service infrastructure, or affect other users through automated abuse or malicious resource consumption. Users are responsible for confirming that destination platforms permit their chosen access methods, and for actions performed through their accounts and the content they handle.

Availability and Liability

Connection quality may be affected by local networks, carrier routing, device settings, destination platform status, and route maintenance. JiaVPN does not guarantee continuous access to every region, app, or piece of content, or promise a specific speed, uninterrupted connection, or outcome from third-party platform reviews.

If you experience connection issues, first check your local network and client settings, then provide a relevant fault description through a support ticket. Remove passwords, subscription links, and other credentials from any materials before submitting them. See the Privacy Policy for how service data is handled.

To the extent permitted by law, responsibility for impacts caused by third-party failures, events beyond reasonable control, or user device issues will be determined based on the actual cause. These terms do not exclude liability that cannot lawfully be excluded or restrict any rights users have under applicable law.

Account Restrictions and Termination

If a user engages in unlawful use, resale or sharing, attacks on the service, deliberate interference with billing, or another serious breach of these terms, JiaVPN may restrict relevant features, suspend the subscription, or terminate the account based on the impact. JiaVPN may also take necessary temporary protective measures if credentials may have been exposed.

If you disagree with the outcome, explain the circumstances and request a review through a support ticket in the user panel. Reviews should be based on verifiable information and applicable law, and these terms do not replace any notice or remedy procedures required by law.

Changes to These Terms and Policy Guidance

When service rules change, JiaVPN will update this page and indicate the month of the update. Important changes to subscription benefits will be explained in a site announcement or the user panel, including the changes and how they apply. Changes should not retroactively reduce rights users have already acquired under applicable law. Submit a support ticket if you have questions about how a change applies.

You may request a full refund for any reason within 30 days of your first payment. For application and processing details, see the Refund Policy.