Refund Policy

Refund Window and Eligibility

You may request a full refund within 30 days of your first payment, for any reason. The payment record for your first paid order is used to verify the refund window. You do not need to complete connection troubleshooting or explain why you no longer wish to use the service. You may share connection issues if you choose; this helps improve the service but is not required to submit a request.

Please specify which order your request covers. If there are renewals, upgrades, or multiple payments, list each one separately to help us verify the transactions. This policy does not mean that every renewal or upgrade opens a new refund window based on the first payment. Unpaid or closed orders have no collected payment to refund.

Eligible and Ineligible Requests

Requests made within the window above due to service experience, route selection, or a change in personal needs are covered by the no-questions-asked refund policy. Monthly subscriptions and data packages have different usage rules, but the fact that data packages never expire does not mean the refund request window is unlimited.

Requests made after the refund window are not covered by the no-questions-asked full refund policy described above. Submitting the same order more than once does not result in duplicate refunds, and a completed refund cannot be requested again. For transaction issues such as a failed payment that appears as a charge or a duplicate charge, provide the relevant records for a separate review.

Normal data usage is not, by itself, grounds for denying a refund requested within the window. This policy does not set a deduction threshold based on the proportion of data used or excess usage. For accounts with policy violations or unusual transactions, we need to verify order ownership and transaction authenticity. Account restrictions and payment handling should be explained separately; a “violation” label alone does not determine the refund outcome.

How to Request a Refund

Sign in to the user panel and go to the support ticket page. State that you are requesting a refund and provide the order number, payment method, payment date and time, and amount paid. If multiple orders are involved, specify whether the request covers each one. If you have already opened a ticket, add the information to that ticket.

If we cannot match the order, we may ask you to provide the payment transaction ID or a redacted proof of payment. Include only the information needed to verify the transaction; there is no need to provide account details unrelated to the order. Do not submit your login password, payment password, wallet private key, recovery phrase, or complete subscription link.

We will share verification results, any information needed, and refund processing records through the ticket. After submitting your request, keep your order records and check for ticket replies. Once the refund is complete, the service benefits associated with the refunded order will be adjusted accordingly, and access to the refunded portion will end.

Refund Methods and Tracking

Refunds for Alipay and WeChat Pay are generally returned to the original payment account through the original payment channel. If the original channel cannot process the refund, explain the reason in a ticket and confirm an available method first. Users will not be asked to make another payment to a different account to receive a refund.

The completion of refund processing and the funds appearing in your payment account may not happen at the same time. Timing depends on the payment channel's processing status, and this policy does not guarantee a fixed arrival time. If the panel or ticket shows that a refund has been issued but the funds have not appeared in your account, first check the refund record for the original transaction, then share the result in the original ticket so we can continue the review.

Special Payment Methods and Related Policies

USDT transfers use a different refund process from Alipay and WeChat Pay; they cannot be assumed to reverse automatically through the original transaction. Include the relevant order and transaction records with your request. If we need to confirm the receiving address and network, we will verify each detail through a ticket. Do not initiate a refund transfer before these details are confirmed.

Any differences involving network fees, returned assets, or how amounts are calculated should be explained and confirmed before processing. This page does not set unpublished fee percentages or conversion rules. Check the receiving details carefully to avoid delays caused by an address or network mismatch.

For account use and data handling, see the Terms of Service and Privacy Policy. If you disagree with an order status or refund outcome, add the relevant facts and records to the original ticket so the matter can be reviewed using the existing information.