Last updated: November 2026
Privacy Policy
This policy explains the scope, purposes and methods JiaVPN uses to process personal information across its website, user panel and subscription service. Account and transaction data are used to deliver the service; website analytics help improve pages. Activity carried over international routes is not used to build user browsing profiles.
Account Data and Order Records
No email address is required. Registration uses a username and password; an email address is not required. This service processes account identifiers and information needed to verify passwords for identity checks, login and subscription management. Avoid including unnecessary personal information in your username, and do not send passwords or complete subscription links through support tickets.
Order records include the selected plan, amount, order status, payment channel and transaction reconciliation details. They are used to activate the service, review billing and process refunds. Plan status, remaining data and reset information are used to apply subscription rules; these billing records are not website browsing records. Information users submit in support tickets is used to address the issue concerned.
No-Logs Policy
JiaVPN does not record which websites users access through international routes. It does not retain browsing history, browsing content or DNS query records that could reconstruct browsing activity, and does not create profiles linking destinations to accounts.
This service does not persistently store connection logs for user routes, including links between connection times, source addresses and destination addresses that could be used to trace an individual's activity. Temporary state needed to maintain an active connection is released when the session ends and is not kept as historical logs. Traffic billing retains usage and quota status, not visit-by-visit details. Users manage local client diagnostics themselves; before voluntarily submitting troubleshooting materials, remove any sensitive information.
Site Analytics and Browser Storage
Website analytics are used to understand page views, referral sources and button usage. They may involve information such as visit time, page path, referring page, browser and device category. Analytics cover use of the marketing website, not visits to other websites through subscription routes. Passwords, login credentials and subscription content should not be included in analytics events.
Cookies and local storage may be used to save login status, language preferences and essential interface settings. The user panel stores login credentials locally so subsequent requests can be authenticated. You can clear this data in your browser settings; doing so may require you to log in again and may reset some preferences. After using a shared device, log out and clear the related site data.
Third-Party Payments and Data Sharing
Payment methods are Alipay / WeChat Pay / USDT. Payment confirmation is handled by the relevant third-party channel, and information processed on its pages or in its app is governed by that channel's policies. JiaVPN receives the payment result and transaction identifier needed to reconcile orders; users are not asked to provide payment account passwords in support tickets.
Order amounts and transaction reference information needed to complete a payment may be shared with the relevant channel. Account data is not shared externally except as needed to provide the service, respond to user requests or comply with applicable law. Where disclosure is legally required, information is handled only to the extent required. This policy does not describe third-party payment channels as systems controlled by JiaVPN.
Data Retention and Deletion Requests
Account data is retained while account services are provided. Order and payment reconciliation records are retained as required for service delivery, dispute handling and applicable law. Support ticket data is retained until the issue and any necessary review are complete. Analytics data is kept only as long as needed for analysis, then deleted or aggregated. This policy does not promise a single fixed retention period.
Sign in to the user panel and use the support ticket portal to request access, correction or deletion. To prevent mistaken deletion, this service verifies that a request is associated with the account. Deletion may affect subscription management and access to historical orders; records that must be retained by law will be restricted to that purpose and cleared when the legal basis no longer applies. Clearing browser storage does not also delete account data held on the service's servers.
Policy Updates and Questions
This page will be updated when service features or data processing practices change, and the last-updated month at the top will be revised. Significant changes to processing purposes, data scope or user rights will be communicated through the website or user panel. Where separate consent is required, it will be handled as applicable.
Submit privacy questions through a user panel support ticket. Describe the relevant feature and request, and avoid including unrelated personal information. Subscription terms are available in the Terms of Service; refund instructions are in the Refund Policy.